We bought a standard hot tub cover for our Nordic sport hot tub. Within 3 to 4 weeks the new hot tub cover from Spa-Mart developed slime on the cover. We changed water, shocked the tub, scrubbed everything down. Within another 3 weeks this happened again. We have had...Read more
Bought a billards pool table cover even though there was not any reviews since the covers on Amazon looked thin and cheap. This cover is thick, seams are heavy duty, and looks and feels like leather. I have a big bar and pool room that we entertain in and wanted...Read more
I own spa mart and i am a little confused we dont get to every call but have a message bank and always ring back, we are open and available 7 days a week. I havent launched a web site yet. We are at the mercy of suppliers and sometimes there delivery time blows out...Read more
Resolved: SpaMart Where are you!
Ordered spa cover four weeks ago. Looking for a delivery time or day and not only can't you get someone on the phone at customer service but I even tried sales and no one answers that either. Called both left messages, no return calls. Charged my credit card first day...Read more
I didn't like
- Customer sevice
Spamart does not stand by it's warranty, especially if the same thing happens more than once within warranty period. After receiving and returning a damaged spa cover, a cover finally arrived months after ordering. Four months later the foam cores are melting. I...Read more
We ordered a spa cover and lifter. Estimated ship time - 3 weeks. SpaMart.com charged our credit card immediately. SpaMart.com shipped the cover approximately four weeks after order was placed. SpaMart.com forgot to send lifter with the cover which renders the...Read more
I purchased a hot tub cover from Spa-Mart.com last November 2009. The cover arrived with the tie-down straps on the wrong side. I called the company, and spoke with a female that I supposed considers herself to be the Customer Support person. She asked for pictures,...Read more
Hot Tub Chemicals Review
Ordered four times from spamart. Same thing every time. Promise 7-10 day shipping, but they Do NOT ship your order for over a week and when you call to ask why they just say the order is being processed. Last order took 3 weeks to arrive. Next time I will order from another place.
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